Thank you for using the Conwy Pearls website (the ‘Website’). This section provides you with information about the terms and conditions that govern your use of the Website (the ‘Terms and Conditions’). If you have any questions about this section of the Website, please do not hesitate to contact us.
- The Contract between You and Us
We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an e-mail to you at the e-mail address you provide in your order form. This is not an Order Acceptance from Conwy Pearls. Our acceptance of your order takes place on the dispatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.
- Pricing, Delivery and Discount Codes
2.1 The prices payable for goods that you order are as set out in our website.
2.1.1 All our prices are in UK pounds sterling. You will be billed in UK pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
2.2 You may be required to pay extra for delivery; it might not be possible for us to deliver to some locations. Our delivery charges are set out in our Website.
2.3 We may, from time to time, offer promotional discount codes (either directly or via third parties), which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
- Right for you to Cancel your Contract
3.1 Subject to 3.3 below, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty.
3.2 Conwy Pearls guarantees your total satisfaction with our products and services. We really hope that you will be delighted with your purchase, but if for any reason we fail to meet your expectations, you may return or exchange your jewellery within seven days of receipt. Simply complete the returns form that accompanied your order and send it to us, along with the goods to be returned within seven days of receipt.
3.3 Providing the items you wish to return are unworn and in a re-saleable condition with their original packaging, we will issue a full refund or an exchange within 28 days of receipt. Refunds, as well as any excess or credit due on an exchange, will be made to the original payment card used for your order. With UK orders, the first exchange will be sent free of charge but subsequent exchanges will have standard delivery charges applied. International exchanges will be charged standard delivery.
3.3.1 We can only take responsibility for returns which are received at our contact address. For your own protection you should obtain a ‘Proof of Posting’ from the Post Office so that you can claim from them for any lost parcels.
3.3.2 Please note that we do not refund delivery charges, nor the cost of returns postage except where the return is the result of our own error.
3.3.3 Bespoke items, or items which have been tailored to your individual requirements, cannot be returned unless faulty.
3.3.4 We are unable to accept the return of earrings in compliance with current Health & Hygiene regulations.
3.3.5 We are only able to process returns and refunds when dealing with the original purchaser of the goods.
For further information please refer to our returns and refund policy.
- Cancellation by Us
4.1 We reserve the right to cancel the contract between you and us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we do cancel your contract we will notify you by e-mail or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- Delivery of goods to You
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate, and there is somebody to sign for and take delivery of the goods from the delivery service used.5.2 All orders within the UK are delivered using Royal Mail First Class Recorded Post (or Royal Mail Special Delivery if the Express Delivery option is selected), or an alternative carrier during Royal Mail industrial action. Please refer to our delivery options for further information.
5.3 Any delivery timescales quoted to you are indicative only and orders may be delivered to you in one or more deliveries.
5.4 Conwy Pearls does not accept any liability whatsoever for delayed delivery caused by any third party.
5.5 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.6 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
5.7 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within seven working days of the delivery of the goods in question.6.2 If you do not receive goods ordered by you within 21 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
6.2.1 to make good any shortage or non-delivery; or
6.2.2 to replace any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill), howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you, may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at email@example.com and all notices from us to you will be displayed on our website from time to time.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- Third Party Rights
10.1: Third Party Rights: Except for our affiliates, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
10.2 Third Party links: We may include hyperlinks on this Website to other websites or resources operated by parties other than Conwy Pearls, including advertisers. Conwy Pearls has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
- Governing Law
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
- Entire Agreement
12.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
- Trade Marks
Conwy Pearls is the operator of www.conwypearls.co.uk. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
- Events beyond our Control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
- Our Rights
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.Shipping within the UK
There are two options for shipping within the UK: Standard Delivery or Express Delivery.
UK Standard Delivery is charged at £5.00 per order. Orders will be dispatched within 10 working days of the date of your order. Standard Delivery orders are sent by Royal Mail’s First Class Recorded postal service. This option requires to be signed for upon delivery.
UK Express Delivery is charged at £10.00 per order. Orders will be dispatched within 5 working days of the date of your order. Express Delivery orders are sent via Royal Mail’s Special Delivery service. This option will arrive the next working day before 1pm and will require to be signed for upon delivery.
Shipping to European countries is charged at £11.95 per order. Orders will be dispatched within 5 working days of the date of your order. Orders will be sent by Royal Mail’s Airsure and will require to be signed for upon delivery. Delivery to the Rest of the World (outside of Europe) is charged at £14.95 per order. Orders will be dispatched within 5 working days of the date of your order. Orders will be sent by Royal Mail’s Airsure (or International Signed For where this is not available) and will require to be signed for upon delivery.
The Shipping destination address options are available during Checkout.
If you experience a problem with the delivery of your order please contact us and we will do our best to help you to trace it. We will provide you with the Royal Mail tracking number so that you can make enquiries about your delivery with Royal Mail. In the event of a non-delivery, we can only replace or refund the order after 20 working days if Royal Mail confirm that the parcel is lost. We cannot be held responsible for late or lost deliveries.